Rules & Regulations

Please be aware that the property owner is responsible for operation & maintenance of the water service from the valve at the curb and into the building.  This includes the valve at the curb (Curb Stop).  Repairs to the curb stop are the responsibility of the property owner.

Potable water operated sump pumps are not allowed in the system.  They use excessive amounts of water and require expensive back-flow prevention devices that must be permitted and certified annually by the NYS Department of Health.

All new or substantially renovated single and multi-unit properties require separate water meters for each unit.  Installation of the new meters is required as part of the building permit and construction process.  The Waterworks charges connection & hook-up fees for each new unit which covers inspection fees, administration fees and meter costs.  Contact our office for current rates.

Please be advised that property owners may request a water shut off by submitting a request in writing that details the address, date and time for the shut off to be effective and the reason for the water service to be shut off.  There is currently no cost for a water shut off or reconnection.  Please note that when staff arrive to complete a shut off, if the curb stop valve is plugged or non-functional, the property owner will be notified that the water cannot be shut off.  Property owners are responsible for maintenance and proper operation of curb shut off valves and will be responsible for hiring a plumber to make repairs before the water is shut off.

All accounts that have the water shut off are still charged a minimum quarterly fee (monthly for commercial/industrial accounts) even if no water is utilized.  Only accounts that have been physically terminated at the water main in the street (5 feet below grade) will be taken off the billing system.  

The Waterworks will provide final invoices associated with property transfers.  Please contact the office with the date, address, current meter readings and new property owner information and a final invoice can be emailed for the closing.  Please be advised that a minimum of 48 hours notice is required.

Customers that receive a high water bill may contact the office to schedule a site visit by operations staff.  During the site visit, staff can assist you with inspecting the property for water leaks, check your meter readings, and replace and test your water meter.  Meters that are tested and found to be functioning properly will be invoiced for water delivered.  The Commissioners will allow residents with very high bills to establish a payment plan.